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Saturday, May 21, 2022

Thousands of people blocked from Lloyds and Halifax banking apps

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Lloyd’s Bank (Stefan Rousseau/PA) (PA Wire)

Thousands of customers were unable to access their bank accounts on Sunday after Halifax, Bank of Scotland and Lloyds Bank suffered an outage.

Users took to social media to complain that they couldn’t access their accounts through the mobile app or website.

Down Detector, an online outage tracker, has logged thousands of reports from disgruntled customers since 10 a.m. Sunday morning.

A Lloyds Bank customer wrote: “I can’t log into my account, or when I log in it doesn’t show my accounts.

“This has been an intermittent problem for a few months. I am thinking of changing banks because it is very frequent. It’s lower than it is up!”

Another added: “I’m showing N/A on all my online banking and need to move money to make a payment today.”

One Halifax customer wrote: “My bank account also doesn’t show a balance just n/a I have kids to have and I also need gas/electricity. Sick of this.”

Another irate user added: “I can’t see my current account or recharge my gas and electricity for God’s sake! Hope this gets fixed fast!”

Over 2,000 reports of problems with Lloyds Bank have been recorded by Down Detector and just over 1,000 with Halifax.

Both Lloyds and Halifax have told customers on Twitter that the problem is now fixed.

Lloyds tweeted: “We are aware that some customers have had issues with online banking and our app. This should now be resolved if you try to log in now.”


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