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Mavenir Announces Corporate Communications Portfolio

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A complete portfolio of business communications SaaS for Communication Service Providers (CSPs), Distribution Channels, and System Integrators (SIs)

RICHARDSON, Texas (USA), March 17, 2022–(BUSINESS WIRE)–Mavenir, the networking software provider shaping the future of networking with cloud-native software that runs on any cloud and is transforming the way the world connects, today announces your complete software as a service (SaaS). Portfolio of business communications based on Customer Engagement, Business Messaging, Communications Platform as a Service (CPaaS), Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS).

Mavenir leverages its global cellular network expertise, relationships with hundreds of CSPs, enterprises and partners, and its leadership position in mobile messaging to deliver a business communications portfolio that enables businesses of all sizes to deliver a multi-channel customer experience. MAVbiz portfolio includes the following solutions:

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Mavenir Engage – Customer engagement as a service solution that combines multi-channel business messaging connectors (SMS, RCS, Apple Messages for Business, Google Business Messages) with business automation capabilities, chatbots, visual flow builder and campaign manager to enable capabilities conversational commerce for businesses of all sizes.

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Mavenir CPaaS – A complete set of programmable APIs and out-of-the-box applications (Smart 2FA, Number Masking, Call Routing) that enable businesses and developers to integrate communication features into business processes and applications.

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Mavenir Connect – Unified Communications as a Service (UCaaS) solution that offers a powerful set of high-definition voice, video, messaging, and meeting features that enable employees to collaborate with colleagues and connect with customers, anywhere, anytime time and on any device.

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Mavenir Care – Contact Center as a Service (CCaaS) solution with omnichannel integrations, flexible and open APIs, business process integrations (CRM, AI platforms), visual IVR builder, and reliable analytics and reporting.

“Gartner predicts that 80% of customer service organizations will abandon mobile apps in favor of messaging by 2025.Isaid Jorgen Nilsson, President, Enterprise Connect Business, Mavenir. “As a leader in messaging with a 60% market share in SMSme and more than 3 billion mobile messaging subscribers worldwide, Mavenir unleashes the power of business messaging to create superior customer experiences by leveraging our messaging footprint, Apple Messages for Business MSP certification, and other key industry partnerships. ecosystem”.

Mavenir’s business communication solutions are designed to meet the needs of businesses of all sizes, from micro businesses to small and medium businesses to large corporations. They are brought to market through CSPs, distribution channels or SIs who apply their own brand to the solutions and can take advantage of Mavenir’s professional services, white-label marketing assurance, business operations and partner ecosystem relationships to accelerate time to market and subscriber growth.

Mavenir’s solutions enable omnichannel interactions across all aspects of business communications, providing organizations with a cost-effective and fast way to increase their digital presence. By combining these solutions, companies can:

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Leverage Mavenir Engage chatbots and automations to offload repetitive tasks leveraging the Human-in-the-Loop (HITL) API to transfer messaging conversations to a representative via a Mavenir Care agent console

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Leverage Mavenir’s CPaaS APIs to send a call or text conversation from a corporate website or application to an employee using a Mavenir Connect endpoint.

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Transfer a customer call from the Mavenir Car agent console to another agent using a Mavenir Connect endpoint.

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Route incoming calls from the Mavenir Care contact center to a Mavenir Engage chatbot when the company is closed or busy.

The dynamics of the market point to multi-channel communication in all areas of corporate communication. 79% of consumers prefer live chat because it offers instant responses.III and 53% of businesses saw an increase in workload due to the pandemic IV. Messaging increases productivity by allowing employees to work on multiple messages at the same time.

Mavenir will showcase its business communications portfolio at Enterprise Connect 2022. booth no. 1500 March 21-24 in Orlando, Florida.

About Mavenir

Mavenir is shaping the future of networking and pioneering advanced technologies. Central is the vision of a single automated software-based network that runs on any cloud. As the industry’s only provider of end-to-end cloud-native networking software, Mavenir is focused on transforming the way the world connects. The company powers software network transformation for more than 250 enterprises and communications service providers in more than 120 countries, serving more than 50% of the world’s customers. mavenir.com

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View the original version on businesswire.com: https://www.businesswire.com/news/home/20220317005117/en/

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Maryvonne Tubb (USA)
Emmanuela Spiteri (EMEA)

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