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Monday, May 23, 2022

Letter notification: after problems, DHL service is interrupted

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Not everything is going smoothly with the new free service letter ad. There have been privacy issues in the last week. For this reason, Swiss Post is now canceling an additional service.

Users can also post letters through the Post & DHL app. (Image: Getty Images)

After a long trial period, Swiss Post only launched the new letter ad service at the beginning of the year. Since then, customers have been able to receive photos of incoming letters and postcards on their mobile phones through the Post & DHL app. In this way, users already know about incoming mail before it ends up in the mailbox.

However, there were massive problems with the free service last week, as Yahoo reported.

Users were shown third-party mail

The reason was privacy issues, shared Caschy’s blog on Twitter with. Consequently, users were shown mail that was not addressed to them. DHL temporarily shut down the service but declined to comment on the reasons for the time being, saying only that they were working “at full speed” to fix the bug.

Meanwhile, DHL is facing Caschy’s blog admitted that “in a few isolated cases” such data protection problems had arisen.

Image preview email is customized

While the letter notification is back in the app, after last week’s issues, the Mail is now making adjustments to the “Email with Image Preview” add-on service, as is the blog. MobiFlip informed. Based on this, Swiss Post is currently informing users that they feel compelled to disable the display of shipment images in email. The reason is “a new and stricter data protection regulation to protect the sender.”

From now on, only the number of inserted articles will be announced by email. However, customers do not have to do without the preview entirely. The shipment preview of the last 14 days is available as usual in the customer account of the Deutsche Post shop, which is protected with a PIN/password.

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