The company was recognized for its ability to provide organizations with solutions that drive exceptional customer experiences (CX).
REDWOOD CITY, CA, USA, March 23, 2022–(BUSINESS WIRE)–Cyara, the provider of the award-winning automated customer experience (CX) assurance platform, today announced that the company has won two Silver Stevie® Awards. Cyara was awarded “Technology Partner of the Year for Sales or Customer Service Solutions” and Cyara’s LiveVQ won in the “Contact Center Solution – New” category at the 16th Annual Stevie Awards for Sales and Service to the client.
Cyara provides a CX Assurance (Customer Experience Management) platform that enables organizations to deliver a frictionless customer experience through automated testing and monitoring by simulating real-world interactions with customers across digital and voice channels. corresponding. Cyara supports the entire CX software development lifecycle, from conception to functional and regression testing, stress testing, and real-world monitoring. By doing so, the company ensures that businesses can seamlessly streamline their customer experiences across digital and voice channels, while mitigating the risk of customers encountering flaws. Cyara’s award-winning automated CX assurance platform enables organizations to deliver better CX with less effort, cost and risk.
In October 2021, Cyara launched LiveVQ, a new solution that enables interested brands to deliver seamless customer experiences by enabling real-time monitoring and diagnostics, and a solution to voice quality issues affecting voice quality. Customer experience. LiveVQ keeps customer service agents productive, provides contact center operations teams with visibility into performance, and reduces the time IT spends troubleshooting and root cause analysis. This translates directly into better quality calls, reducing churn, and increasing customer satisfaction and sales.
“As the pandemic continues, organizations have moved contact centers to the cloud to increase agility and support a distributed workforce. Adoption of Cyara’s Automated CX Assurance platform, including our latest addition, LiveVQ, continues to grow steadily; this is because of the critical importance of ensuring quality experiences for customers, empowering the remote workforce and accelerating innovation,” said Alok Kulkarni, CEO and co-founder of Cyara. “We are proud to partner with leading global brands in the To support the delivery of world class CX and we are honored to receive these awards for our efforts.”
The Stevie Awards for Sales and Customer Service are the world’s top honors for professionals in customer service, contact centers, business development and sales. The Stevie Awards host eight of the world’s leading business awards shows, including the prestigious American Business Awards.® and International Business Awards®. Winners will be honored at a virtual award ceremony on May 11.
This year, more than 2,300 nominations were considered from organizations of all sizes and from nearly every industry. More than 90 categories accepted submissions for customer service and contact center achievements; these include Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year. There are also 60 categories of sales and business development achievements ranging from Senior Sales Executive of the Year, Sales Training or Business Development Executive of the Year to Sales Department of the Year, as well as categories for new product recognition and business development. Services, solution providers, and how organizations and individuals are responding to the COVID-19 pandemic. New this year, the categories recognize excellence in thought leadership in customer service and sales.
“The nominations received for the 2022 competition illustrate that, in all types of organizations around the world, sales, customer service and business development professionals have continued to innovate, thrive and meet customer expectations during the COVID-19 pandemic. COVID-19,” the Stevie Awards president said. Maggie Gallagher Miller, “The judges have recognized and honored their achievements, and we join in their applause for the continued success of this year’s winners. We look forward to presenting ours to them on May 11 to express our appreciation.”
For details on the Stevie Awards for Sales and Customer Service and the list of Stevie winners in each category, visit www.StevieAwards.com/Sales.
As a global leader in Automated CX Assurance platforms, Cyara accelerates the process of ensuring seamless customer experiences across voice and digital channels, while mitigating the risk of imperfections customers may encounter. Every day, the world’s best-known brands rely on the Cyara platform to harvest satisfied smiles from their customers at scale. Visit cyara.com for more information.
About the Stevie Awards
The Stevie Awards are presented through eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East and North Africa Stevie Awards, the American Business Awards®, the International Business Awards®, the Stevie Awards for Large Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales and Customer Service. Stevie Awards competitions receive more than 12,000 nominations each year from companies in more than 70 countries. The Stevies honor organizations of all types and sizes, and the people who support them, and recognize excellence in the workplace. For more information on the Stevie Awards, visit http://www.StevieAwards.com.
Sponsors of the 16th Annual Stevie Awards for Sales and Customer Service include Sales Partnerships, Inc., Thought Leadership Leverage and ValueSelling Associates, Inc.
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