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An application to submit the declaration from home and receive the maximum benefits

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It does not matter if the citizen has earned the 22,000 euros that mark the minimum for drawing up the income statement, or if he has bought cryptocurrencies, the big novelty of this year when it comes to being accountable to the state: in spring a Got to universal eats away at the declarer more or less stubbornly. You need to make an appointment, collect papers. How easy it would be to have good help… It is often the doubts themselves that invite us to delay the delicate moment. What will it deduct? Will there be anything new? And the truth is, there’s always something new.

The reforms to improve the energy efficiency of the house, the purchase of school supplies or the arrival of a new family member are just a few of the 220 existing tax deductions in this income campaign. They are often not included in the declaration or it is done incorrectly. Out of convenience or ignorance, many people do not know how to proceed in these cases. According to the Financial Competencies Survey (ECF) conducted by the Bank of Spain and the National Securities Market Commission (CNMV), the average score of Spaniards in financial literacy is six out of ten.

The income statement is not only a process in which we file taxes, it is also a way of telling the government what has happened in our lives and how important they are

Manuel Arianoff, CEO of Taxfix in Spain

This process also allows tax assessment identify the major changes that have occurred in the last year (such as a change of residence or the birth of a child) that may be deductible. “We have to keep in mind that the income statement is not only a process in which we file taxes, but also a way to tell the state what happened in our lives and how important they are,” says the Director General of Taxes Fix. Taxfix is ​​consolidated in Spain to help taxpayers manage their taxes for the next campaign. It offers a digital service – available on the web and for a mobile application – that allows you to file your income tax return from home and with the help of experts. “We want to help people take control and own their finances,” explains Manuel Arianoff, General Manager of Taxfix in Spain. “That’s why we built a tool that prioritizes security and transparency.”

Simplicity and Customization

If there is something that defines tax assessment It’s simplicity. “This function represents the Vein our solution,” explains Arianoff. The first step to access their services is to create a user account on one of their platforms. Registration is completely free and takes place online. From there and through a chat process, the solution verifies the information it has received from the Treasury (the company is a social worker of the Tax Agency).

He knows all sides of the coin in detail.

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This process also allows Taxfix to identify the major changes that have occurred in the last year (e.g. a change of residence or the birth of a child) that may be deductible. “We have to keep in mind that the income statement is not only a process in which we file taxes, but also a way to tell the state what happened in our lives and how important they are,” says the Director General of Taxes Fix.

For 39.99 euros, the company offers a digital service available on the web and for a mobile application and with the support of experts.

Then a discussion process of active listening begins: Based on the customer’s answers, the company asks the appropriate questions. “This process – says Arianoff – allows us to get to know people better. Using the simplest language possible, we get the most relevant information for our customers. Often they don’t share this data because they don’t know it’s important.

This entire process is completely individualized. “Our value lies in understanding each customer’s situation,” reveals Arianoff. In addition to guiding people through the process of preparing the declaration, “Taxfix allows them to become owners of their finances, learn from the process so they can manage them differently in the future,” says the manager. Once this inquiry process is complete and Taxfix’s tax experts can receive and evaluate the information, it’s time to pay. A total of 39.99 euros per declaration.

technological trust

When the declaration is completed, the tax experts from tax assessment they notify the client through the application so that they can check what changes have been made from the design and, if desired, present it with one click. This document, in addition to specifying the amount to be repaid or payable, serves to ensure the person notices (and understands) the differences that may have arisen between the initial draft provided by the Treasury and the final declaration. If the client agrees, he can send the declaration to the tax authority directly from the mobile application or the Taxfix website. Otherwise, you can request a refund as the company puts customer satisfaction above all else.

90% of email inquiries are answered within 12 hours; if the channel is chat or whatsapp, the answer will be given in a few minutes; Phone support takes approximately 120 seconds and comments are moderated on social media in as little as 12 hours

During this process, confidentiality and security are two essential requirements. “The corporate culture around safety is very strong. The data is encrypted and not everyone can access it. We work with sensitive information and therefore privacy is a fundamental value,” emphasizes Arianoff.

Answers in minutes

One of the aspects that clients value most in tax matters is the advisor figure. “It is very relevant that there is someone with whom you can talk to in case of doubt and who knows that there is a person behind the process,” says the manager. “That’s why it’s important for us to respond to inquiries as quickly as possible.” 90% of inquiries via email are answered within 12 hours; if the channel is chat or whatsapp, the answer will come in a few minutes; Phone support takes approximately 120 seconds and comments are moderated on social media in as little as 12 hours.

A billion euros tax refund

Taxfix was founded in Germany in 2016 by Mathis Büchi and Lino Teuteberg. The goal was to help people manage their finances. The first action towards this goal was the development of an application for preparing the profit and loss account. “They saw that they could make people’s lives easier by changing the relationship model. Instead of dealing with standard forms, they decided to talk to the customer to get to know them a little better,” explains Arianoff.

Currently, Taxfix is ​​the most requested mobile tax application in Germany, where it collects millions of downloads. “It recently reached the milestone of one billion euros in tax refunds for its customers,” says the managing director in Spain.

When Martin Ott took over the management of Taxfix in 2021, the company started operations in France and Italy. More than 400 employees, including tax specialists, developers and computer security experts, are currently working at the Berlin and Madrid locations on the further development of the service and product portfolio. In Spain, the team consists of about 30 people. “Our corporate culture is based on communication and return message the user. We analyze what has worked in other countries, put it into practice and adapt it to the needs of each new market,” explains Arianoff.


Source elpais.com

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